Shipping policy

Shipping Policy

Processing Time

Orders are processed and dispatched within 1-2 business days. Please note that our warehouse does not operate on weekends or public holidays, which may cause slight delays during these periods.

Shipping Times

- European Union: 3 business days on average

- Outside the EU: 5-7 business days

Delivery times are estimates and may vary depending on your location and customs processing.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your parcel at any time.

Customs & Import Duties

International orders may be subject to customs fees, import duties, or taxes upon arrival in your country. These charges are the responsibility of the customer. LuxoNeixa is not responsible for any delays caused by customs.

Weekends & Public Holidays

Our warehouse and freight partners do not operate during weekends or public/bank holidays. Order processing and shipping may be delayed during these periods.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us at luxoneixa@gmail.com within 7 days of the expected delivery date.

Contact

For any shipping-related questions, please contact us at luxoneixa@gmail.com.